Frequently Asked Questions
Everything you need to know about your MARAIS experience.
What is your return policy for designer items?
We offer a 14-day return window for all items, provided they are in their original condition with all MARAIS tags and designer packaging intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Are the products on MARAIS authentic?
Absolutely. MARAIS guarantees the authenticity of every product we sell, sourcing directly from the world's leading luxury fashion houses.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later services like Afterpay.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.